FAQs
Welcome to our FAQ resource hub. At Custom Candles LA, we prioritize clarity and quality for our agency partners and corporate clients. Whether you are looking for details on our direct-to-glass printing precision, luxury fragrance curation, or our specialized fulfillment and shipping logistics from our Los Angeles facility, you will find the answers here. Our goal is to ensure your custom-branded merchandise arrives flawlessly and on schedule.
Will the scent be as complex as a high-end retail candle?
Yes. Our 25+ scents, like Amber Santal or Smoked Rose, are curated with the same depth as luxury perfume houses to ensure your brand feels expensive.
Does your printing feel like a sticker or a label?
Never. Our direct-to-glass printing is fused to the vessel, creating a permanent, high-definition finish that won't peel or wear off.
What if my logo has very fine lines or small text?
Our state-of-the-art equipment is designed for precision. Whether using direct printing or laser engraving, we capture fine details that stickers can’t handle.
Are your vessels designed to be kept after the candle is gone?
Yes. We use heavy-walled glass meant to have a "second life" as a planter or desk organizer.
Can I choose the candle fragrance for any order?
Yes, you can select from our collection of premium fragrances for any custom order.
Do you offer design services if I don't have artwork?
Our team can help ensure your logo is optimized for direct-to-glass printing or laser engraving to achieve a retail-quality finish.
What if I have an impossibly tight deadline?
While our standard volume lead time is 10-15 business days, we offer rush services whenever possible.
Can you ship one candle to 100+ different people?
Absolutely. Provide a CSV file of addresses, and our team handles the fulfillment and individual shipping. Additional charges apply.
Can I include a personalized note or card inside the boxes?
Yes. For corporate gifting, we can include custom card inserts or branded elements. Additional charges apply
Do you offer discounts for high-volume orders?
We value long-term partnerships. Please contact us to discuss your needs and tiered pricing.
How is shipping calculated for bulk orders?
Shipping is based on total weight and destination; we work with preferred carriers for competitive rates.
What happens if my candles arrive damaged?
Reach out to us immediately so we can help with replacements or next steps.
Do you support fundraising or non-profit organizations?
Yes. Please contact us with your 501(c)(3) details to discuss custom candle programs.