Art | Decorating | Ordering Details

  • Art Specifications

    Art Specifications

    We prefer artwork in vector format. The quality of the decoration on your custom candles depends upon the quality of the artwork supplied to us. Artwork will be reviewed by our Art Department for approval, and we will alert you to potential issues.

    Artwork can be accepted from the following programs:

    Adobe Illustrator: EPS or PDF file formats. All fonts MUST be outlined.

    Photoshop: High Resolution (300 dpi) JPEG and PNG file formats.

    Whether you are Mac or PC based, we are able to accept your graphic files if you meet the requirements listed. To ensure this and avoid delays or art charges please adhere to our specifications.

    For the best results on your Custom Candle order, please use our Templates below:

  • Decoration Techniques

    Decoration Techniques

    We offer Direct Printing in up to 4-colors, Laser Engraving and Custom Labels in up to 4-colors, depending on which product you choose. Please see each Custom Candle description for all options.

    Due to the changes and textures of our natural products, each product may vary slightly from images that appear online.

  • Production Time

    Production Time

    Production time is 10-15 business days after receipt of both proof approval and payment. All orders are acknowledged via email. Production time does not include transit time. Please contact us to discuss your exact needs.

  • Proofs

    Proofs

    Once we receive your custom candle order, our art department will return a digital proof to you via email within 2 business days. Production time begins upon your approval of your digital proof. 
If we do not receive your proof approval, or requested changes, within 3 business days, your order will be considered automatically approved and we will proceed with production.


    Additional proofs may be subject to a $15.00 each surcharge.

Pricing

All prices are subject to change without prior notice, due to periodic increases in material and production prices, except for confirmed orders and quotations less than 15 days old.

Damaged Orders

Keep all packaging materials, air bills and tags until you are sure your order arrived without damage. Damage claims require original packaging materials to be processed. Without these materials, a claim cannot be made. Contact us at info@customcandlesla.com to open a Damaged Order claim. Damage claims must be opened within 2 busienss days of delivery.

Should there be any problems with your order (such as your order not being received, an incorrect product, or a damaged product), please contact us immediately at info@customcandlesla.com.

Artwork Authorization

Custom Candles L.A. assumes that when artwork has been submitted for reproduction in producing an order, that this artwork was submitted in full compliance with the laws governing copyrights, trademarks, and intellectual property. When you place an order or custom sample request with Custom Candles LA, you represent and warrant that you have authority to order, purchase and distribute Custom Candles LA products with the names, copyrights, logos, scents, flavors, and colors as stated on your order or sample request. You also consent to indemnify, defend and absolve Custom Candles LA and its affiliates from and against all claims, expenses and liabilities. This would include legal fees related to actual or alleged infringement or misappropriation of any copyright, trademark or other proprietary right of such merchandise and will remain in effect after delivery of your order.

Trademark Notice

Artwork, designs and trademarks imprinted on Custom Candles L.A. products do not represent an endorsement of the products, designs or artwork. We assume no responsibility for determining trademark ownership on custom imprinted

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