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Art Specifications
For both laser etching and labels, we prefer artwork in vector format. The quality of your imprint depends upon the quality of the artwork supplied to us. Artwork will be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.
Artwork can be accepted from the following programs:
Adobe Illustrator: EPS or PDF file formats. All fonts MUST be outlined!
Photoshop: High Resolution (300 dpi) JPEG and PNG file formats.
Whether you are Mac or PC based, we are able to accept your graphic files if you meet the requirements listed. To ensure this and avoid delays or art charges please adhere to our specifications.
For fully-customized Custom Candle orders, see our Templates Below.
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Decoration Techniques
Vessels and Lids are either laser engraved or printed in 4-color. Prayer Candles have 4-color labels.
Due to the changes and textures of our natural products, each product may vary slightly from images that appear at the store.
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Production Time
Production time begins after receipt of approved artwork proof, and payment. All orders are acknowledged via email.
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Proofs
As soon as you make a Custom Candles LA purchase, our team immediately processes your order to get your order delivered in a timely manner. Once we receive your order, our art department may need 3–7 business days (excluding holidays) to review your order. For Personalized and/or Customized orders, we will provide you with an email proof for approval. Once we receive your proof approval, it will move into production. If we do not receive your proof approval within 5 days, it will be considered automatically approved. We will proceed with your order at that time. Keep in mind that this may impact your delivery timeframe.
Additional proofs may be subject to a $15.00 each surcharge.
Do not sell or share my personal information
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
